Refund policy
Every piece at Sophiya's Designs is curated in small quantities with delicate handwork. Please review the product details, size chart and images carefully before ordering.
No refund, no exchange
All sales are final. We do not offer refunds, returns or exchanges for change of mind, size preference, colour expectation, or slight variations in colour and handwork due to screen calibration, lighting or the handmade nature of each piece.
Damaged, defective or incorrect items
A refund or exchange will be considered only for items that arrive damaged or defective, or where a wrong item was delivered, and only when both of the following conditions are met:
- Unboxing video: a clear, uncut video of the parcel being opened, showing the sealed package, the shipping label and the issue. Claims without an unboxing video will not be considered.
- 48 hour window: the claim reaches us within 48 hours of delivery at sophiyasdesigns@gmail.com or WhatsApp +91 80895 17555, with your order number.
The item must be unused, unwashed, with all tags intact and in its original packaging. Where a claim is verified, we will send a replacement. If a replacement is not available, we will issue a full refund to the original payment method within 5 to 7 business days.
Cancellations
Orders may be cancelled before dispatch for a full refund, with no cancellation charge. Once dispatched, an order cannot be cancelled.
Grievance redressal
If you are not satisfied with how a claim was handled, you may escalate to our Grievance Officer (contact details in our Terms of Service). Complaints are acknowledged within 48 hours and resolved within one month of receipt.
Questions? WhatsApp +91 80895 17555 or email sophiyasdesigns@gmail.com.